Terms of service

1. Craftsmanship & Production Timelines

Every piece of Gió VELORI jewellery is proudly crafted to order by our master artisans in Valenza, Italy. Because we do not carry mass-produced inventory, our creation process requires time, precision, and care.

Standard Lead Times: Please allow 6 to 8 weeks for the production of our Customised Standard and over 6 weeks for Bespoke commissions. This timeline begins from the date of order confirmation (or, for Bespoke, from the date of final design approval and deposit clearance, a clearer estimate of the lead times will be given before confirmation).

While we strive to meet these timelines, they are estimates reflecting the artisanal nature of our work. We will keep you updated throughout the creation of your piece.

2. Orders & Business Areas

We offer two distinct avenues for acquiring our jewellery:

Customised Standard: These are our core designs where you may select your preferred precious metals, gemstones, and sizing. Please note that all Gió VELORI pieces are strictly made-to-order. We do not hold finished inventory; each item is manufactured individually in our Valenza atelier only after your order is placed and your specific selections are confirmed. Because the production of your piece begins within 24 hours of your order, including the allocation of raw precious metals and the preparation of your chosen gemstones, these orders are considered "clearly personalised" and made to your specific requirements. Therefore, once the 24-hour grace period has passed, these orders cannot be cancelled or modified, as the manufacturing process is already underway.

Proper Bespoke: These are fully custom, one-of-a-kind commissions. The Bespoke journey requires a collaborative design phase. Upon approval of the final design, a 50% deposit (non-refundable in the event of customer cancellation) is required to commence production in our Valenza atelier. The remaining 50% balance must be paid in full prior to the final shipment of the piece.

3. Shipping & Delivery (DDP)

To provide a seamless and truly luxurious experience, all international orders are shipped Delivery Duty Paid (DDP) via Mail Boxes Etc.. This means that all applicable customs duties, import taxes, and shipping fees are calculated and included at checkout. You will not face any unexpected charges upon the arrival of your jewellery.

All shipments are fully insured against loss, theft, or damage while in transit. The risk of loss transfers to you only upon the documented delivery and signature at your specified shipping address. Please note that if you authorise the courier to leave the package without a signature, or direct them to leave it with a neighbour or at a secondary drop-off point, you assume full liability for the shipment from that moment forward.

4. Returns, Exchanges, & Right of Withdrawal

As every piece of Gió VELORI jewellery is uniquely crafted to your specific selections (whether Customised Standard or Proper Bespoke), all sales are final. In accordance with Article 16(c) of the EU Consumer Rights Directive (and equivalent international laws), the right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalised. We cannot accept returns or offer refunds for made-to-order or bespoke pieces.

The Gió VELORI Guarantee: If your piece arrives damaged from transit, or if there is an immediate deviation from your agreed-upon specifications, please contact us within 7 days of receipt so we may promptly address the issue. Please note that this 7-day timeframe does not affect your statutory rights regarding latent manufacturing defects under EU and UK law.

Statutory Legal Guarantee: In addition to our brand guarantee, all clients within the European Union and the United Kingdom are protected by statutory legal warranties. Under Italian and EU law, you are entitled to a 2-year legal guarantee covering any lack of conformity or manufacturing defects that become apparent within two years of delivery. Clients residing in the United Kingdom are additionally protected by the Consumer Rights Act 2015. Please note that this warranty does not cover normal wear and tear, accidental damage, or mishandling of delicate gemstones by the wearer.

5. Alterations & Resizing

We understand that acquiring fine jewellery online can make sizing difficult. For our Customised Standard jewellery, we offer one complimentary resizing within 30 days of receipt (excluding shipping costs), provided the specific design allows for resizing without compromising the structural integrity of the piece. Please contact our team to confirm if your piece is eligible for this service.